FAQs 

 

 

  

ORDER

 

1. HOW TO MAKE MY ORDER ONLINE?

It's very simple, once your jewelry is chosen, just click on the words "Add to Cart" (in the product card) to insert it in the list of your order. You will find the summary of your order in the "My Cart" section at the top right of your screen. Then, if you are already registered, you just have to enter your credentials to finalize your order. If you are not yet a Nourexpress customer, do not worry, simply create an account by filling in the information requested on the right. Confirm your address, select your preferred delivery method and payment method and check your order. We recommend that you keep your order number if necessary.

 

2. WHY DOES THE PRODUCT THAT I LOOK FOR DO NOT APPEAR ON THE SITE?

It is possible that a product you were looking for does not appear on the site Nourexpress.com because of out of stock. Return to our site in about ten days: it is very likely that this article becomes available again thanks to a new arrival.

 

3. HOW TO CHOOSE THE RIGHT SIZE OF AN ARTICLE?

It is often not easy to know which size to choose when ordering a jewel online, that's why we put at your disposal a ring sizer to help you choose the ideal ring.

In case of error, you can always: - exchange your product. In this case, you will need to return the product (following the procedure detailed in the question "How do I proceed to return my items?") Then choose a new product of the same amount or for a more expensive product, adjust the difference.

 

4. CAN I CHANGE OR CANCEL MY ORDER AFTER VALIDATION?

As long as your order has not been put in the preparation, it is still possible to cancel it. Just call our customer service at (+90) 212 452 22 20 (local call price) Monday to Friday from 10 am to 1 pm and 2 pm to 6 pm. The refund of your purchase will be made directly to the account used to place the order within 14 days.

If your order has already been shipped, you can still choose to trade in the first 14 days. On the other hand, it is not possible to modify your order after validation, nor to change the delivery address that you have indicated to us.

 

5. IN WHICH COUNTRY CAN I BUY ONLINE?

You can view our online store from around the world. and make your purchase safely, we deliver all countries.

 

PAYMENT

 

1. WHAT ARE THE PAYMENT METHODS ACCEPTED?

To finalize your order on Nourexpress.com, you can pay your purchases by credit card (CB, Visa, Master card) or by bank transfer.

You can also pay all or part of your purchases with gift vouchers, money points from Nourexpress or by using Coupons. To do this, please click on the specific box dedicated to each type of code (My Money Points, or Gift Voucher) in the "My Cart" page and fill in the code.

If you pay by credit card, you will be charged as soon as your order has been validated. In any case, the process of preparing your order will begin upon receipt of your payment.

 

2. HOW TO USE MY GIFT POINTS OR A GIFT VOUCHER?

Go to the "My Account" page, you can then fill your gift points or your gift voucher in the block entitled "Do you get any benefits or discounts? ". To do this, please click on the specific box dedicated to each type of code (Gift Points or Gift Voucher) in the "My Account" page and fill in the code.

When shopping online, it is important to note that Nourexpress Gift Cards and Gift Voucher can only be redeemed once. They are not divisible: thus, if the amount of your gift points or your gift Voucher is greater than the amount of your purchase, you will not be able to recover the difference.

If, on the contrary, the amount of the order is greater than the sum of your Gift point or Gift Voucher, you can pay the supplement on the payment page of the order process.

3. HOW SAFE IS MY PAYMENT SECURE?

Online payment on your Nourexpress shop is secure and uses 3D Secure, secure authentication technology through which you receive a code on your phone to confirm your identity.

All the data you use to finalize your order is encrypted and can not be saved. You can buy your jewelry or your products with confidence. You are charged as soon as your order is validated.

Regarding the information provided by credit card payment, the seller guarantees the buyer that they are not kept by him. In addition, the information concerning the customer is in no case disclosed to third parties.

 

4. IS MY PAYMENT ELIGIBLE TO TAX-FREE?

It is not possible to request Tax-Free when shopping online. By cons, it is possible to apply for your purchases made if you meet the following criteria: not being resident in Turkey, and the delivery is made outside the Turkish territory.

 


DELIVERY / EXCHANGE / RETURN

 

1. WHAT ARE THE DELIVERY TIMES ASSOCIATED WITH EACH MODE OF DELIVERY?

At home: NourExpress offers to receive your package at home if you live in Turkey or other countries. The delivery time is 3 working days or more depending on your country or city following the shipment of your package.

Good to know: you must add 5 additional days to the usual delivery times for personalized items. We also advise you to open your package in the presence of the carrier to check that everything is in good condition. If you notice any anomalies, you must stipulate them precisely on the delivery note.

 


2. CAN I BE DELIVERED ABROAD?

Yes, Cooperating with internationally renowned logistics operators, we offer different shipping options to fit every customer's need with Global express shipping fast.

 

3. CAN I CHOOSE THE DATE AND / OR DELIVERY TIME?

If you have chosen home delivery to receive your Nourexpress products, you will not be able to choose the date or time of your delivery.

If you wish to be sure that you will be available to pick up your product, we recommend delivery in the branch office. In this case, you will be informed of the availability of your package by SMS or e-mail.

 

4. HOW TIME I HAVE TO RETURN MY ARTICLE?

You have 14 days to return your product.

 

5. HOW DO I PROCEED TO RETURN MY OR ITEM (S)?

Make your return by post or otherwise. To do this, please follow the following procedure:

Go to your customer account, in the category "My orders".

Publish your return coupon. Please wait until it is accepted by us before printing it and including it in your package. Without acceptance, it will not be taken into account.

Indicate on your return slip if you wish to exchange. In the case of an exchange, if you only return part of your order, we will refund the sum of the returned item (in the form of gift points). On the other hand, if you return the totality of your order, you will receive the refund (your gift points) of your order as well as the reimbursement of the expenses of ports which you will have initially paid for the delivery of your products. As a reminder, we do not proceed with the reimbursement of the cost of return.

Send your package either by reusing the original parcel or by giving you a new one at our 2NB INTERNATIONAL TRADING head office located at:

marasal fevzi çakmak cd. 5.sk No. 30 / A kat zemin SİRİNEVLER / BAHÇELİEVLER / İstanbul - Türkiye

This shipment remains your responsibility. In addition, we recommend a shipment with tracking.

 

6. HOW CAN I FOLLOW MY RETURN?

You can track the shipment of your package through the tracking number provided by your carrier.

 

7. WHAT PRODUCTS CAN NOT BE RETURNED?

There is no return possible for the following products:

- Articles not complete or damaged.

- Articles that are not returned in their packaging and/or their original box

Engraved and/or personalized articles

 

TRACKING CONTROL

 

1. HOW DO I KNOW THE STATE OF MY ORDER?

Immediately after the last step of the order, you will receive a confirmation e-mail that will tell you the status of your order.

You can also use the "My Orders" tab in your account to track the status of your package. An automatic e-mail will be sent in real time to inform you of the progress of your order (preparation, shipping, cancellation, refund ...).

 

2. I HAVE NOT RECEIVED ANY EMAIL OF CONFIRMATION OF ORDER OR TRACKING OF MY PACKAGE, WHY?

As a first step, please check the accuracy of your e-mail address entered in the "My Account" section.

If you do not notice any error, please contact our customer service at +90 212 452 22 20 (the price of a local call) from Monday to Friday from 10h to 13h and from 14h to 18h.

 

 

MY ACCOUNT

 

1. WHAT IS THE DIFFERENCE BETWEEN MY DELIVERY ADDRESS AND MY BILLING ADDRESS?

The delivery address is the address where your order Nourexpress will be delivered. The billing address corresponds to the address where the invoice will be sent.

For example, if you want to give a gift to someone, enter their address as the delivery address and your address as the billing address so they do not receive the invoice for the order.

 

2. I WISH TO BE HELD IN THE COURSE OF NOUREXPRESS NEWS AND PROMOTIONS, WHAT SHOULD I DO?

Nothing more simple, go to the bottom of the home page of our site. You can fill in your e-mail address in the "Subscription Newsletters" tab to be aware of news, tips and private offers Nourexpress.

Another solution: you can go to the "Newsletter" tab of your customer area, and check the box "General Subscription" to confirm your registration.

 

3. I WANT TO DISREGARD THE NOUREXPRESS NEWSLETTER, HOW TO PROCEED?

Just click on the 'I want to unsubscribe' link at the bottom of the Nourexpress newsletters. Attention, there is no confirmation page later, your unsubscription is taken into account as soon as you click on this link.

You can also unsubscribe by logging into your online account. Go to the "Newsletter" tab of your customer area to manage your registrations and uncheck the "General Subscription" box.